Return & Exchange Policy

At Boon Babies, we know how important it is to get the right outfit for your little one. We carefully check every order before dispatch, but we also understand that sometimes a size may not fit as expected or something may go wrong during delivery.

If you need help with your order, please reach out to us. Our team will do our best to make the process simple.

Size Exchange

Ordered a size that doesn't fit? No worries.

For eligible clothing, you can request a size exchange within 5 days of receiving your order.

To be eligible for an exchange, the product should be:

• Unused and unworn

• Unwashed

• In its original condition

• With the original tags attached

• Returned with the original packaging

• Free from stains, perfume, alterations or damage

Size exchanges are subject to stock availability.

If the size you need is unavailable, please speak with our team and we'll help you with the available options.

Shipping Charges for Size Exchange

For a regular size exchange, you only need to take care of the cost of sending the original product back to us.

Once we receive the product and it passes our quality check, Boon Babies will cover the shipping cost of sending the replacement size back to you.

In simple terms:

Return shipping to Boon Babies – Paid by the customer

Replacement shipping back to you – Paid by Boon Babies

For customers in Tamil Nadu, pickup assistance may be available depending on courier serviceability. Our team will let you know the available option when you contact us.

If you're outside Tamil Nadu, our team will share the return details so you can send the product back using a reliable courier service.

Received a Damaged, Defective or Wrong Product?

We're sorry if this happens.

If you receive a product that is damaged, defective or different from what you ordered, please contact us within 5 days of delivery.

Please send us:

• Your Order ID

• A brief description of the issue

• Clear photos or a short video showing the problem

Once our team verifies the issue, Boon Babies will take care of the applicable return and replacement shipping costs.

Where possible, we'll replace the product with the same item.

If the same product or size is unavailable, our team will contact you and help you with a suitable alternative or another appropriate resolution.

Products We Cannot Exchange

For hygiene and safety reasons, some baby products are not eligible for regular returns or size exchanges.

These include:

• Bibs

• Wipe cloths

• Pouches

• Feeding pillows

• Feeding aprons

• Sleeping bags

• Carry beds

• Cloth diapers

• Towels

• Newborn clothing for babies aged 0–12 months

We request that you check the product details and size chart carefully before ordering these items.

However, if any of these products arrive damaged, defective or incorrect, please contact us within 5 days of delivery. We'll review the issue and help you accordingly.

Refunds & Returns

We currently do not offer refunds or returns for:

• Change of mind

• Wrong size selected while ordering

• Fit preference

• Colour preference

• Personal preference after receiving the product

For eligible clothing, you can request a size exchange within 5 days of delivery.

For verified damaged, defective or incorrect products, we'll normally arrange a replacement first.

If we're unable to provide a suitable replacement, our team will work with you on an appropriate resolution in accordance with applicable consumer law.

Quality Check for Exchanges

We want every Boon Babies product to reach a child in fresh and perfect condition. That's why all products sent back for exchange are checked by our team before a replacement is processed.

We may not be able to accept an exchange if the product:

• Has been worn or washed

• Has stains, marks or odour

• Has been altered or damaged after delivery

• Does not have the original tags

• Does not have the original packaging

• Is not in a condition suitable for resale

Once the returned product passes our quality check, we'll process the eligible replacement.

Order Cancellation

Need to cancel your order?

Please contact us as soon as possible after placing the order. If the order has not yet been processed or shipped, we'll check whether cancellation is possible.

Once an order has been processed, packed or shipped, cancellation may not be possible.

So please get in touch with us quickly if you need to make any changes.

How to Request a Size Exchange

Getting help is simple.

Contact the Boon Babies team within 5 days of receiving your order.

WhatsApp / Phone: +91 9994592240
Email: support@boonbabies.com

Please share:

• Your Order ID

• Customer name

• Product name

• Size received

• Size required

• Reason for exchange

For damaged, defective or incorrect products, please also send us clear photos or a short video showing the issue.

Our team will check the details and guide you through the next steps.

Not Sure Which Size to Choose?

We know choosing the right size online isn't always easy, especially when kids grow so quickly.

Please check the size chart on the product page before placing your order.

Still confused between two sizes?

Just WhatsApp us before ordering. Share the product you're interested in along with your child's age and measurements, and our team will help you choose the most suitable size.

A quick size check before ordering can save you the trouble of an exchange later.

We're Here to Help 💛

Boon Babies is a Coimbatore-based baby and kidswear brand, and every order matters to us.

If something isn't right with your order, please get in touch with us. We'll listen, check the issue and help you with the best possible solution under our policy.

WhatsApp / Phone: +91 9994592240
Email: support@boonbabies.com

Thank you for choosing Boon Babies for your little one. 💛