Shipping Policy

At Boon Babies, we want your little one’s order to reach you safely and on time. Every order is carefully packed and handed over to our trusted delivery partners.

Here’s everything you need to know about shipping your Boon Babies order.

Shipping Across India

We currently deliver to serviceable PIN codes across India.

For international shipping enquiries, please contact our customer support team before placing your order. International shipping availability and charges will depend on the destination and order.

Free Shipping

We offer FREE SHIPPING on orders of ₹499 and above across India.

For orders below ₹499, the applicable shipping charge will be displayed at checkout based on the delivery location.

The final shipping charge, if applicable, will always be visible before you complete your order.

Order Processing

Orders are normally processed within 1–2 business days after the order and payment are confirmed.

Orders placed during weekends, public holidays, sale periods or other high-volume periods may require a little additional processing time.

Once your order is packed and dispatched, tracking information will be shared with you.

Delivery Time

Most orders within India are normally delivered within approximately 3–7 business days after dispatch, depending on the delivery location and courier serviceability.

Please note that delivery timelines are estimates.

Occasionally, deliveries may take longer due to weather conditions, public holidays, courier delays, remote locations, operational issues or other circumstances outside our direct control.

Order Tracking

Once your order has been dispatched, we’ll share the available tracking details through your registered contact information.

You can use the tracking details to follow the progress of your shipment through the respective courier partner.

Please allow some time after dispatch for the courier tracking status to become active.

Delayed Shipment

Has your order taken longer than expected?

Please contact us with your Order ID, and our team will check the shipment status with the courier partner and assist you.

While courier delays can occasionally happen, we’ll do our best to help you understand the status of your order.

Incorrect or Incomplete Delivery Address

Please double-check your:

• Name

• Complete delivery address

• Landmark, if required

• PIN code

• Mobile number

before completing your order.

If an order cannot be delivered or is returned to us because of an incorrect or incomplete address, incorrect PIN code or unreachable contact details provided by the customer, additional shipping charges may apply for reshipment.

If you notice an error in your delivery details after placing an order, please contact us as soon as possible.

We’ll try to update the information if the order has not already been processed or dispatched.

Failed Delivery Attempts

Our courier partner may contact you when attempting delivery.

Please make sure the phone number provided with your order is active and reachable.

If a shipment is returned to Boon Babies after unsuccessful delivery attempts or because the customer could not be contacted, additional shipping charges may apply if you request the order to be shipped again.

Damaged, Defective or Incorrect Product

We carefully check every order before dispatch. However, if you receive a product that is damaged, defective or different from what you ordered, please contact us within 5 days of delivery.

Please share:

• Your Order ID

• A brief description of the issue

• Clear photographs or a short video showing the problem

Once the issue is verified, Boon Babies will take care of the applicable return and replacement shipping costs.

Where possible, we’ll arrange a replacement for the same product. If the same product or size is unavailable, our team will help you with the available options.

Please refer to our Return & Exchange Policy for complete details.

Shipping for Size Exchanges

If you need a different size, eligible clothing can be requested for a size exchange within 5 days of delivery.

For a regular size exchange:

Return shipping to Boon Babies – Paid by the customer

Replacement shipping back to the customer – Paid by Boon Babies

Once the returned product reaches us and passes our quality check, we’ll process the eligible replacement.

Size exchanges are subject to product and size availability.

Please refer to our Return & Exchange Policy for complete eligibility requirements.

Shipping During Holidays & Sale Periods

During public holidays, festivals, major sales or high-order-volume periods, order processing and delivery may take slightly longer than usual.

Courier partners may also operate on different schedules during public holidays.

We appreciate your patience during these periods.

Delivery Restrictions

Delivery availability depends on courier serviceability for the destination PIN code.

Certain products or locations may occasionally have shipping restrictions because of package size, weight, courier availability or other logistical limitations.

If we’re unable to deliver an order to your location, our team will contact you and explain the available options.

Need Help With Your Order?

If you have any questions about shipping, delivery or tracking, please contact the Boon Babies Support Team.

Email: support@boonbabies.com
WhatsApp / Phone: +91 9994592240
Website: www.boonbabies.com

Please keep your Order ID ready when contacting us so our team can assist you quickly.

Thank you for shopping with Boon Babies. We look forward to getting your little one’s order safely to your doorstep. 💛